Refund Policy

Our refund policy outlines the terms and conditions under which refunds are provided by Liveforx for products or services purchased through our platform.

1. Eligibility for Refund

1.1 Product Defects: If you encounter a significant defect in the product or service you purchased from Liveforx, you may be eligible for a refund. To qualify for a refund, you must submit a detailed report of the defect in 7 days of purchase.

1.2 Service Disruption: In the event of a prolonged service disruption or outage that significantly impacts your ability to use the product or service, you may request a refund for the unused portion of your subscription or service.

2. Non-Eligibility for Refund

2.1 Change of Mind: Liveforx does not provide refunds for purchases made due to a change of mind or personal preference.

2.2 Service Utilization: If you have utilized the product or service beyond a reasonable trial period or in a manner inconsistent with the terms of use, you may not be eligible for a refund.

3. Refund Process

3.1 To request a refund, please contact our customer support team at [email protected] within the specified timeframe. Provide detailed information regarding your purchase and the reason for your refund request.

3.2 Verification: Our team will review your request and may require additional information or documentation to verify your eligibility for a refund.

3.3 Refund Approval: If your refund request is approved, the refund will be processed using the original method of payment in 7 days.

4. Contact Us

4.1 If you have any questions, concerns, or require further clarification regarding our Refund Policy, please do not hesitate to contact us at [email protected].